Contact us
Got a question, warranty claim, DMCA notice, or business enquiry? Pick a channel below. Typical first response is under an hour during business hours and under 24 hours otherwise.
1. Support ticket (recommended)
The fastest channel — your order history, balance, and account info are right there so we don't have to ask for them. {% if is_buyer_logged_in %}Open a ticket from your account.{% else %}Sign in and open a ticket from your account.{% endif %}
2. Telegram bot
{% if bot_username %}Message @{{ bot_username }} on Telegram — same account as the website, full chat history preserved, push notifications when we reply.
{% else %}Our Telegram bot link is published on the homepage — click Open Telegram bot on your account dashboard or in the main menu.
{% endif %}3. DMCA & legal
Send DMCA takedown notices, trademark complaints, or other legal notices via support ticket with the subject line DMCA Takedown Notice or Legal Notice. We will route them to the appropriate agent. See our DMCA & Copyright Policy for the format we expect.
4. Business / wholesale enquiries
If you're a reseller, content creator, or business wanting bulk pricing or API access, mention this in your ticket and we'll route it to our partnerships team.
Response times
- Support tickets & Telegram — under 1 hour during business hours, under 24 hours otherwise.
- Warranty replacements — usually issued within a few hours of ticket review.
- DMCA notices — reviewed within 48 hours.
- Refunds & withdrawals — processed by admin within 24 hours.
What to include
- Your order ID (for order issues).
- The Binance Pay order ID or chain Tx hash (for deposit issues).
- A clear description of what's happening — screenshots help.
- What you've already tried.