Optimus Prime Shop AI digital catalog
Legal

Refund & Warranty Policy

Refund and warranty policy for Optimus Prime Shop — replacement on broken credentials within warranty.

Legal · Refund & warranty

Refund & Warranty Policy

We deliver digital products, so the rules are simple: if a delivered credential stops working within its warranty, you get a free replacement. If we cannot deliver at all and you have not received working credentials, we will issue a refund to your wallet via support ticket. There is no "buyer's remorse" window on digital subscriptions — once they are delivered and working, the value has been transferred.

1. Warranty replacement (the main path)

Every product page lists its warranty duration in the product name suffix:

  • FW — Full Warranty for the full subscription term
  • 30D W / 30DW — 30 days warranty from delivery
  • 7D W / 5D W — 7 or 5 days warranty from delivery
  • HW — Hold Warranty (limited)
  • NW — No Warranty (disclosed at purchase)

If the credentials we delivered stop working within the warranty window through no fault of your own, we will replace them at no extra cost.

How to claim warranty

  1. Open a support ticket from your account or message our Telegram bot.
  2. Include your order ID and a short description of what is failing (login error, password changed, account locked, etc.).
  3. We respond within 24 hours; replacements are typically issued within a few hours of ticket review.

2. What warranty does not cover

  • You changed the password / recovery email and lost access.
  • You shared the account with too many devices and the upstream provider locked it.
  • You used the service in ways that violate the upstream provider's terms (bot scraping, CSAM, sanctioned-country use, etc.).
  • The warranty window has expired.
  • The product was sold as NW (no warranty) and that was disclosed at purchase.
  • Region-restricted services in regions the provider does not support.

3. Refunds (when warranty replacement is not possible)

Refunds are issued via support ticket — they are not automatic. We will refund to your wallet in these cases:

  • The product is permanently out of stock and we cannot source a replacement within the warranty window.
  • A pricing or descriptive error on our end led you to buy something materially different from what you expected.
  • We confirmed your payment but delivery failed entirely and no working credential was ever supplied.

Refunds are credited to your wallet balance. From there you can spend the funds on any other product, or withdraw to your Binance Pay ID / stablecoin address via the withdraw page (admin processes withdrawals within 24 hours).

4. What we do not refund

  • Buyer's remorse — once a working product is delivered and you have accessed it, the value has been transferred and the refund door closes.
  • Upstream policy changes outside the warranty window — if a provider changes its pricing or features tomorrow, that does not entitle you to a refund on an account you have already been using.
  • Chargebacks initiated without contacting support first — those will result in account termination and forfeiture of any unspent wallet balance.

5. Wallet credit & withdrawals

All approved refunds, referral earnings, and balance corrections land in your wallet balance — the same balance the bot and website share. From the withdraw page you can send to a Binance Pay ID or stablecoin address. Minimum withdrawal: 1 USDT. Processing time: within 24 hours of submission.

6. Response times

  • Support ticket first response — under 1 hour during business hours, under 24 hours otherwise.
  • Warranty replacement — usually within a few hours of ticket review.
  • Refund approval & wallet credit — within 24 hours of admin review.
  • Withdrawal processing — within 24 hours of submission.